At the heart of Dallas Texas is Securus Technologies, an American nor-profit prison facility. The company was founded in 1986. To date, it serves 3,450 public safety, law enforcement and correction agencies and over 1.2 million inmates across North America. Securus Technologies provides biometric analysis and investigations to the public.
Securus Technology challenged its main competitor GTL to try and determine who has the largest set and modern sophisticated platform. The Chief Executive Officer, Richard A. in a previous interview pointed out that GTL had compared its services to theirs arguing that Securus had invested over $700 million in its business while GTL had only invested a fraction of this amount.
Securus technology owns a larger product set and has its own domestic-based call center run by its own staff. On the other hand, GTL outsourced most of its customer services and also contracted non-employees. Another reason that places Secures over the map was that it trains its field technicians and has managed to create the largest Voice Over Internet Protocol in the world. This platform enables them to regularly update its software and serve its clientele at low cost.
During the 11th annual Stevie Awards, Securus Technology was named as finalists in the Customer Service Training Team of the year. The company then became Gold, Bronze and silver winners in the 2017’s program. Stevie Awards is meant to recognize and appreciate leading businesses in the world in terms of customer service.
Securus technology believes in empathy and is determined to rise above the bar on how they service customers and train their staff. The company understands that their customers have gone through various life challenges. They, therefore, focus on coming up with products that would help its clients.
In this regard, Securus Technology remains the number one provider of efficient customer service. The services offered allow you to directly receive calls from inmates and even video chat an inmate.